Welcome to Coldwater Protection Services ("Coldwater", "we", "us", or "our"). These Terms and Conditions govern your use of our website and any services or products provided by Coldwater. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not access or use our website.
1. Use of Website
1.1. You must be at least 18 years old to use our website. By accessing or using our website, you represent and warrant that you are at least 18 years old.
1.2. You may only use our website for lawful purposes and in accordance with these Terms and Conditions. You agree not to use our website:
- In any way that violates any applicable law or regulation.
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of our website, or which may harm Coldwater or its users.
- To engage in any conduct that could damage, disable, overburden, or impair our website.
2. Intellectual Property Rights
2.1. All content included on our website, such as text, graphics, logos, images, videos, and software, is the property of Coldwater or its licensors and is protected by copyright and other laws that protect intellectual property and proprietary rights.
2.2. You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on our website without the prior written consent of Coldwater or the respective copyright owner.
3. Limitation of Liability
3.1. To the fullest extent permitted by applicable law, in no event shall Coldwater, its affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our website or any services or products provided by Coldwater.
4. Indemnification
4.1. You agree to indemnify and hold Coldwater, its affiliates, directors, officers, employees, agents, and licensors harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of our website.
5. Governing Law
5.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
6. Changes to Terms and Conditions
6.1. Coldwater reserves the right to modify or revise these Terms and Conditions at any time in its sole discretion. Any such changes will be effective immediately upon posting the revised Terms and Conditions on our website. Your continued use of our website following the posting of any changes constitutes your acceptance of such changes.
7. Contact Information
7.1. If you have any questions or concerns about these Terms and Conditions, please contact us at Info@coldwatersecurity.com.
Thank you for visiting Coldwater Protection Services. We appreciate your business and trust in our services.
At Coldwater Protection Services ("Coldwater", "we", "us", or "our"), we strive to ensure your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we're here to help. Please review our Returns and Refund Policy below:
1. Returns
1.1. We accept returns of unused and undamaged products within 30 days of the original purchase date.
1.2. To initiate a return, please contact our customer service team at info@coldwatersecurity.com to obtain a return authorization number (RMA). Returns without an RMA will not be accepted.
1.3. Once you have received your RMA, please securely package the item(s) and include the RMA number on the outside of the package. Return shipping costs are the responsibility of the customer.
1.4. Upon receipt of the returned item(s), we will inspect them and notify you of the status of your refund.
2. Refunds
2.1. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
2.2. Refunds are typically processed within 30 business days, depending on your financial institution.
3. Exchanges
3.1. If you would like to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, including arranging for a replacement or refund.
5. Contact Information
5.1. If you have any questions or concerns about our Returns and Refund Policy, please contact us at Info@coldwatersecurity.com
Thank you for choosing Coldwater Protection Services. We appreciate your business and value your satisfaction.
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